SHIPPING AND DELIVERY POLICY
Company Name: Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
This Shipping and Delivery Policy explains how Quendaro™ prepares, dispatches, and delivers orders placed through our online store. Please review the information below before completing your purchase.
Quendaro™ works with qualified fulfillment facilities and shipping partners in different regions. Depending on product availability and the customer’s destination, an order may be dispatched from a domestic or international fulfillment location.
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ORDER PREPARATION
Orders require time for confirmation, product review, packing, and transfer to the shipping carrier.
Standard Processing Time:
2–4 business days
High-Volume Periods:
Processing may take up to 5 business days during holidays, promotional events, New Year periods, or other times of increased order volume.
Business days do not include weekends or public holidays. Processing time is separate from the estimated transit time listed below.
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SHIPPING CHARGE
A flat shipping fee of $5.99 applies to each order.
The available shipping method and delivery destination will be displayed during checkout. Customers are responsible for reviewing their delivery details before submitting an order.
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ESTIMATED TRANSIT TIMES
Delivery estimates begin after an order has been processed and handed to the carrier.
United States:
10–15 business days
Canada, United Kingdom, and Australia:
11–16 business days
Other International Destinations:
15–20 business days
These timeframes are estimates rather than guaranteed arrival dates. Actual delivery may be affected by carrier operations, destination accessibility, weather conditions, customs review, local holidays, or other circumstances outside our direct control.
Orders containing multiple items may be divided into separate shipments. If this occurs, packages may arrive on different dates.
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SHIPPING CONFIRMATION AND TRACKING
After your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout. This message will include a tracking number or tracking link when available.
Please allow 1–3 business days for the carrier’s tracking system to display the first movement update after a shipping label has been created.
A temporary lack of tracking activity does not necessarily mean that the shipment has stopped moving. Some carriers update tracking only after the parcel reaches the next sorting facility.
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CUSTOMS DUTIES AND IMPORT CHARGES
International shipments may be reviewed by customs authorities in the destination country.
Product prices and shipping charges do not include customs duties, import taxes, brokerage fees, or other destination-based charges unless otherwise stated during checkout.
Any such charges imposed by local authorities or delivery providers are the customer’s responsibility. Quendaro™ does not control these fees and cannot determine their amount in advance.
Customs procedures may also extend the estimated delivery period.
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ADDRESS CHANGES AND ORDER CANCELLATIONS
Order processing begins shortly after checkout.
To request a cancellation or shipping-address correction, contact us within 12 hours of placing your order:
Email: service@quendaro.com
Please include your order number and the email address used during checkout.
We will review the request based on the current order status. Once an order has entered preparation or has been transferred to a fulfillment facility, changes and cancellations may no longer be available.
Submitting a request within 12 hours does not guarantee that an order can be modified if processing has already started.
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PACKAGES ARRIVING WITH DAMAGE
If a package or product arrives with visible damage, contact us within 72 hours of the recorded delivery time.
Please provide:
• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the affected product
• A photograph of the shipping label
• A brief description of the issue
After reviewing the submitted information, we will provide an appropriate resolution. Eligible cases may receive a replacement at no additional product cost.
Packaging should be retained until the review has been completed.
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PACKAGES CONFIRMED LOST IN TRANSIT
If tracking has stopped updating for an extended period, please contact us so we can review the shipment information and communicate with the carrier when appropriate.
A package is considered lost only after the shipping carrier confirms that it cannot be located or delivered.
When a shipment is officially confirmed as lost in transit, Quendaro™ will arrange a replacement without an additional product charge.
Quendaro™ is not responsible for packages marked as delivered by the carrier that are reported missing after delivery. In these situations, customers should first check the delivery area, ask household members or neighbors, and contact the local carrier office.
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DELIVERY DELAYS
Carrier delays can occasionally occur because of severe weather, transportation interruptions, customs processing, regional service limitations, or periods of unusually high shipping volume.
If your order has not arrived within the estimated timeframe, contact us with your order number. Our customer care team will review the available tracking information.
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CONTACT INFORMATION
For shipping questions, tracking assistance, address-change requests, or package concerns, please contact:
Quendaro™
Operated by Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
Customer Care Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Messages received outside these hours will be reviewed during the following business period.