Frequently Asked Questions
Company Name: Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
Orders
How can I confirm that my order was placed successfully?
After checkout is completed, an order confirmation will be sent to the email address provided during checkout. If you do not see it, please check your spam or promotions folder before contacting us.
Can I change or cancel my order?
Please email service@quendaro.com within 12 hours of placing your order. Include your order number and the requested change. Once processing or fulfillment has started, we may be unable to modify or cancel the order.
What should I do if I entered the wrong shipping address?
Contact us as soon as possible with your order number and corrected address. Address changes cannot be guaranteed after an order has entered processing or has been transferred to the shipping carrier.
Products
How do I know whether a Quendaro™ accessory fits my vehicle?
Review the dimensions, installation method, and compatibility information listed on the product page before ordering. Vehicle interiors differ by model and year, so we recommend measuring the intended installation area when dimensions are provided.
Do product colors look exactly the same as the website images?
We make reasonable efforts to represent each product clearly. Slight differences may occur because of lighting, photography, production batches, and individual screen settings.
Are installation instructions included?
Installation details are provided on the product page or included with the product when applicable. If you need additional assistance, contact us with the product name and your order number.
Shipping
How long does order processing take?
Orders usually require 2–4 business days for confirmation, preparation, and packaging. During holidays or periods of increased order volume, processing may take up to 5 business days.
How much does shipping cost?
A flat $5.99 shipping fee applies to each order unless a different amount is displayed during checkout.
What are the estimated delivery times?
Estimated transit times after processing are:
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United States: 10–15 business days
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Canada, United Kingdom, and Australia: 11–16 business days
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Other supported destinations: 15–20 business days
These estimates do not guarantee a specific arrival date. Carrier delays, customs procedures, weather conditions, and local delivery circumstances may affect transit time.
How can I track my package?
A shipping confirmation email containing available tracking information will be sent after your order leaves the fulfillment facility. Tracking activity may take 1–3 business days to appear after the shipping label is created.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, or local handling charges. Unless otherwise stated during checkout, these charges are determined by local authorities and are the customer’s responsibility.
What happens if my tracking shows “delivered” but I cannot find the package?
Please check your mailbox, entrance, household members, neighbors, and any location where the carrier may have left the parcel. You should also contact the carrier for delivery details. If the package remains missing, email us with your order number and tracking information.
Returns and Refunds
What is the Quendaro™ return period?
Eligible products may be returned within 30 days of delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
How do I request a return?
Email service@quendaro.com before sending any item back. Include your order number, the product involved, and the reason for the request. Returns sent without prior authorization may not be accepted.
What should I do if my item arrives damaged or incorrect?
Inspect your order after delivery. If an item is damaged, defective, or different from what you ordered, contact us within 72 hours and provide:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging
Our team will review the information and provide the appropriate next steps.
How are refunds processed?
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Please allow up to 10 business days for processing. Your bank or payment provider may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, contact service@quendaro.com.
Can I exchange an item?
The simplest exchange method is to return the original eligible item and place a new order after the return is accepted.
Payments
Which payment methods are accepted?
Available checkout methods may include:
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PayPal
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Major credit cards
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Major debit cards
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Guest card checkout through PayPal, when available
The payment options available for your order will be displayed during checkout.
What currency is used?
Transactions are processed in United States Dollars (USD) unless another currency is clearly displayed on the storefront or during checkout.
Does Quendaro™ store my complete card information?
Quendaro™ does not normally receive or store complete credit or debit card numbers. Payment information is handled by authorized payment providers and checkout platforms.
Privacy
How can I opt out of targeted advertising?
Where applicable privacy laws provide this right, you may use the controls on our Your Privacy Choices page. Browser-based requests generally apply to the browser and device used to submit the request.
Does Quendaro™ recognize Global Privacy Control signals?
Where required by applicable law, an enabled Global Privacy Control signal will be treated as a request to opt out of covered sales, sharing, or targeted advertising for the browser and device transmitting the signal.
Customer Support
How can I contact Quendaro™?
Brand: Quendaro™
Company: Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
Support Hours:
Monday–Friday
9:00 AM–6:00 PM EST
When contacting us about an existing purchase, include your order number so our team can locate the order more efficiently.