RETURN AND REFUND POLICY
Company Name: Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
This Return and Refund Policy describes the conditions and procedures for returning products purchased through Quendaro™. Please review these terms before submitting a return request.
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STANDARD RETURN PERIOD
You may request a return within 30 days after the date your order is delivered.
A return request submitted after the 30-day period may not be approved unless additional rights apply under local consumer law.
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RETURN CONDITIONS
To qualify for a standard return, the product must:
• Be in substantially the same condition in which it was delivered
• Be unused, uninstalled, unwashed, and unaltered
• Include its original components, accessories, manuals, and tags, when applicable
• Be placed in its original packaging
• Be accompanied by an order number, receipt, or other proof of purchase
Customers may inspect a product to determine its appearance and general suitability. Products showing signs of extended use, installation, modification, or customer-caused damage may not qualify for return.
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REQUESTING A RETURN
Before sending an item back, contact our customer care team:
Email: service@quendaro.com
Your request should include:
• Order number
• Email address used during checkout
• Product name
• Reason for the return
• Photographs, when the product is damaged, incorrect, or incomplete
After reviewing the request, we will confirm whether the return is authorized. Approved customers will receive the applicable return instructions, destination address, and shipping-label information.
Do not mail a product to the company name, fulfillment facility, or any address found on the original parcel without receiving return instructions from us.
Packages sent without prior authorization may be refused or may not be eligible for a refund.
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RETURN SHIPPING
Return-shipping arrangements depend on the reason for the return and the destination.
If the return results from an incorrect item, verified product damage, or another error associated with order fulfillment, Quendaro™ will provide the applicable return instructions and cover the authorized return-shipping cost.
For standard change-of-mind returns, the customer may be responsible for return-shipping charges unless otherwise stated in the return authorization or required by applicable law.
Any applicable shipping-label cost will be explained before the return is accepted.
Original shipping fees paid during checkout are not refundable unless the order arrived incorrect, damaged, or applicable law requires otherwise.
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DAMAGED, INCORRECT, OR INCOMPLETE ORDERS
Please examine the package and product soon after delivery.
If an item arrives damaged, differs from the item ordered, or is missing a component, contact us promptly at service@quendaro.com.
Please provide:
• Your order number
• Photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• A description of the issue
Keep the product and its packaging while the request is being reviewed. Depending on the circumstances, we may offer replacement components, a replacement product, a return, or a refund.
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ITEMS THAT CANNOT BE RETURNED
The following items may be excluded from standard change-of-mind returns:
• Products made or modified according to personal specifications
• Gift cards
• Products identified as final sale or non-returnable before purchase, where permitted by law
• Products that have been installed, altered, washed, or used beyond reasonable inspection
• Products missing original components or returned with customer-caused damage
• Hazardous materials, flammable substances, or regulated goods
These exclusions do not limit any statutory rights that apply to defective, damaged, or incorrectly supplied products.
If you are uncertain whether a product qualifies, contact us before returning it.
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EXCHANGES
We do not process direct exchanges through the original order.
To obtain a different product, color, size, or variation:
• Request a return for the original item
• Wait for return authorization
• Place a separate order for the preferred item
The new order is subject to current pricing, availability, and shipping terms.
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EUROPEAN UNION WITHDRAWAL RIGHT
Consumers covered by European Union distance-selling rules generally have 14 days after receiving goods to notify the seller that they wish to withdraw from the purchase without providing a reason.
After notifying us, the customer must return the goods within the period required by applicable law.
Products should be returned with their original components and packaging where reasonably possible. Customers may inspect goods in a manner similar to an in-store examination, but they may be responsible for reduced value caused by handling beyond what is necessary to inspect the product.
For a change-of-mind return under the EU withdrawal right, the customer is responsible for the direct return-shipping cost unless Quendaro™ agrees to cover it or applicable law provides otherwise.
Certain products, including clearly personalized goods, may be excluded from the withdrawal right where permitted by law.
Nothing in this policy limits the mandatory consumer rights available in the customer’s country.
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REFUND REVIEW
After an authorized return reaches the designated facility, the product will be reviewed to confirm its condition and contents.
We will notify you when the review has been completed.
If the refund is approved:
• The refund will be submitted to the original payment method
• Refund processing may take up to 10 business days after approval
• The bank, card issuer, or payment provider may require additional time to post the funds
If more than 15 business days have passed since receiving refund approval, contact us at service@quendaro.com.
Quendaro™ cannot issue a refund to a different card, account, or payment method.
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REFUND ADJUSTMENTS
A refund may be reduced or declined when:
• The product is returned with missing parts
• The product shows use, installation, or modification beyond reasonable inspection
• The product is damaged after delivery due to customer handling
• An unauthorized return method creates additional shipping or processing costs
Any adjustment will be communicated after the returned item has been reviewed and will remain subject to applicable law.
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RETURN DESTINATION
Quendaro™ uses different return locations depending on the product and fulfillment route.
A return address will be provided only after the request has been reviewed and authorized.
Do not return items to the address printed on the shipping package unless our customer care team specifically instructs you to use that location.
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CONTACT INFORMATION
Quendaro™
Operated by Guangxi Bianying Technology Co., Ltd.
Email: service@quendaro.com
Customer Care Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Include your order number in all return and refund correspondence.